Refund policy
Alpaca is $349 per month, billed monthly, with no contract. This page explains what happens to your money when you cancel or when something goes wrong.
Billing is not switched on yet
Alpaca is in early access. Until we tell you billing has started, nothing is charged and there is nothing to refund.
When you cancel
- You can cancel anytime. Nothing more is charged after that.
- You keep access until the end of the month you've already paid for, so we don't refund the rest of that month.
When we do refund
- You were charged twice for the same month.
- You were charged after you cancelled.
- You were charged the wrong amount. We refund the difference.
- Any other case where the law requires a refund.
Fees from other companies
Some costs come from other companies, such as carrier registration for your texting number. We tell you about any of these before charging them, and they are refunded only if that company refunds us.
How to ask
Email benjaminlongrie@gmail.com from your account email within 60 days of the charge and say what happened. We answer within 5 business days. Approved refunds go back to the card you paid with and usually show up within 5 to 10 business days.